Home > QUICK FAQ'S

QUICK FAQ'S

Do you ship to my country?
Yes! We ship worldwide!


HOW LONG IS SHIPPING?
2-3 Business Days need for all payment orders. Sometimes need to include processing time which is 3-5 Business Days for stocked items or customize orders. and 3-5 Business Days by DHL or Fedex delivery.


HOW CAN I CONTACT CUSTOMER SERVICE?
Please contact customer service via Email: herdreamshair@gmail.com or whatsapp 001 3027220157  


WHAT IS RAW HAIR?
Raw Hair is hair that is in its natural state. It has had no chemical changes, color, or steam processing of any kind and all the cuticles are in tact. This is the highest quality of hair on the market. 


CAN I COLOR MY BUNDLES?
It is 100% human hair, yes. Any chemical process should be done by a professional. Our raw hair can handle color but please be cautious, this can cause damage by the chemical alterations just like your real hair. Damage due to coloring can affect the overall look, feel, and longevity of your extensions. 


DOES THE HAIR SHED?
Minimal, no hair is absolutely perfect. We carry reinforced machine weft bundles. One of the most effective ways to reduce shedding is by sealing wefts during installation if wefts are cut.
 

HOW LONG DOES THE HAIR LAST?
100% HUMAN HAIR Last up to 1-2 years with proper care and maintenance. But the life of your extensions depends heavily on how they are cared for. On average our customers can use there raw wigs or extensions 3-5 years. 


HOW SHOULD I CARE FOR MY HAIR?
All hair reacts differently to different products and regimens. Please avoid products that may strip your extensions of moisture such as parabens, sulfate, and silicone. Products with high alcohol content dehydrate the hair. Also avoid heavy oils which can weigh the hair down. In our experience with products less is more.


HOW MANY BUNDLES SHOULD I ORDER?
Depending on the volume of hair installs.
Use lengths up to 18”, recommend 2-3 bundles of hair. 
Use lengths up to 24”, recommend 3-4 bundles of hair. 
Use lengths up to 26”, recommend 4-5 bundles of hair.